Student Inquiry Management (FSIM)

Our higher education enrollment management system is Fiscots’ proprietary student admission software for college and university.

FSIM includes the ability to:

  • Record, update, track and provide ‘follow up’ reminders for issues raised by students through a Ticketing (“Cases”) system.
  • Store reference documents and FAQs in the College ‘knowledge base’.
  • Generate “Cases” by recording and classifying issues in categories
Process “Cases” in a systematic method which will lead to a quicker resolution for students and staff.


  • Case Configuration: which involves category setup, case process setup and knowledge articles.
  • Case Management: where the case is recorded and matched to knowledge articles and case process articles.
  • Case Reporting: is the third and final stage which generates a report of unresolved cases, percentage of resolved cases by semester, average time to resolve the cases and resolved cases per advisor.
For a limited time we are making our full-featured SOFIA software available FREE OF CHARGE for a 12-month trial. This gets you through 3 semesters of instructor assignments. To indicate your interest in the FREE trial, click the REGISTER FOR TRIAL button below.

* No credit card is required.