Student Inquiry Management (FSIM)

Student Inquiry Software System

Our higher education enrollment management system is Fiscots’ proprietary student admission software for college and university.

1: FSIM includes the ability to:

  • Record, update, track and provide ‘follow up’ reminders for issues raised by students through a Ticketing (“Cases”) system.
  • Store reference documents and FAQs in the College ‘knowledge base’.
  • Generate “Cases” by recording and classifying issues in categories

2: Process “Cases” in a systematic method  which will lead to a  quicker resolution for students and staff.

3: There are three different stages involved in the demo stage, namely:

  • A) Case Configuration: which involves category setup, case process setup and knowledge articles.
  • B) Case Management:  where the case is recorded and matched to knowledge articles and case process articles.
  • C) Case Reporting:  is the third and final stage which generates a report of unresolved cases, percentage of resolved cases by semester, average time to resolve the cases and resolved cases per advisor.