FSIM

Student Inquiry Management (FSIM)


Our higher education enrollment management system is Fiscots’ proprietary student admission software for college and university.

FSIM includes the ability to:


  • Record, update, track and provide ‘follow up’ reminders for issues raised by students through a Ticketing (“Cases”) system.
  • Store reference documents and FAQs in the College ‘knowledge base’.
  • Generate “Cases” by recording and classifying issues in categories
Process “Cases” in a systematic method which will lead to a quicker resolution for students and staff.

Features:


  • Case Configuration: which involves category setup, case process setup and knowledge articles.
  • Case Management: where the case is recorded and matched to knowledge articles and case process articles.
  • Case Reporting: is the third and final stage which generates a report of unresolved cases, percentage of resolved cases by semester, average time to resolve the cases and resolved cases per advisor.

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